FAQ

Find the answers to frequently asked questions here.

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General



We are Robin Hood. We were founded in 2019 out of sheer necessity. The disrupted rental market meant that we had to report to the front. Robin Hood works with you to counter unfair rental practices and strives for a better position for the tenant. We guide you through the jungle of legal rules, take control and keep you out of the wind as a tenant. We have a tactic for every case to give you the best result.

We are known for our expertise, social involvement and personal (informal) contact with tenants. We fight for every cause as if it were our own. The ties with our tenants are often friendly where we live on positive reviews and referrals.

Mission: To watch out day and night, for the rights of the tenant, for an untouchable tenant and for a fair and transparent rental market.

Vision: A healthy rental market where Robin Hood becomes redundant and can sleep peacefully at night.

We want to be accessible and accessible to every tenant. That is why legal advice costs nothing with us. Our revenue model is based on proportionality, honesty and transparency. We litigate under No Cure No Pay conditions in which we pay the legal costs in all cases.

With a successful rent reduction, we charge 28% excl. VAT (1/3rd) in commission of the result achieved for a period of 12 months. Are you moving within 12 months? Then we shorten the period until the end date of your contract. Do you live there longer? Then the result after 12 months is completely yours. When reclaiming service costs, brokerage fees, deposits, etc., we charge 28% excl. VAT in commission. Do you have a different case that falls outside our regular services? Then we can make you an offer based on a fee of €100 excl. VAT per hour.

No Cure, No Pay means that we only invoice when we have delivered you a result. Are we unable to reduce the rent? Then you do not have to pay for our services. We ensure that the money is in your account as soon as possible. Does the landlord not pay? Then you will receive interest and we will go to court free of charge for you to enforce collection measures.

No, we only perform work for tenants who are on a rental contract for an indefinite period of time. For anyone with a rental contract for a certain period of time, we can only do a file investigation. The file is kept and as soon as the rental contract automatically turns into an indefinite period of time, we take action. With an indefinite period of time, it is virtually impossible to evict your home and the landlord must go to court for permission. Do you want to know which contract you have? Please contact us.

Huurprijzen

The government has created the points system to calculate the basic rents of housing in an objective way. For parts such as square meters, facilities in the kitchen or bathroom, points can be earned. Each point corresponds to a maximum basic rent and the higher the number of points, the higher the maximum basic rent. The landlord will have to justify the basic rent that is requested.

A too high basic rent is not desirable. For many households, the monthly rent is the biggest cost item. If the rent is too high, you have the legal right to reduce the basic rent. Take a good look at your contract. In the case of a fixed period, the landlord can decide to terminate the rental contract at the end of the term. Not every contract that has a certain duration is concluded for a fixed period of time. Is it not clear to you and do you want to know which rental contract you have? Please let us know.

The landlord must comply with the law. As a tenant, you are fully entitled to check the rent and, if necessary, correct it. If the landlord does not cooperate, the Rental Committee can make a binding decision as an independent body.

You can let the landlord know by e-mail or letter that you do not agree with the rent increase. Always state in your notice of objection why you do not agree with it. Common reasons are: an overrun of the maximum rent, or formal errors in the proposal. Need help? Please let us know.

Service costs

Yes, at the end of each year, the landlord must send a final statement before 1 July (within six months). Even if it means that you did not rent the full year. As a tenant, you have the right to view all underlying invoices.

Then you first have to object to the landlord. Does the landlord not want to agree to a change in the final bill? Then the Rental Committee can be asked to rule on the objection after three weeks. Need help? Please let us know.

If the landlord does not want to provide a final bill and three weeks have passed, you can go to the Rental Committee to have the advance settled at the actual costs. Please note that a final settlement is time-barred after a period of 30 months (2 years + 6 months) of the year in question.

General

We are Robin Hood. We were founded in 2019 out of sheer necessity. The disrupted rental market meant that we had to report to the front. Robin Hood works with you to counter unfair rental practices and strives for a better position for the tenant. We guide you through the jungle of legal rules, take control and keep you out of the wind as a tenant. We have a tactic for every case to give you the best result.

We are known for our expertise, social involvement and personal (informal) contact with tenants. We fight for every cause as if it were our own. The ties with our tenants are often friendly where we live on positive reviews and referrals.

Mission: To watch out day and night, for the rights of the tenant, for an untouchable tenant and for a fair and transparent rental market.

Vision: A healthy rental market where Robin Hood becomes redundant and can sleep peacefully at night.

We want to be accessible and accessible to every tenant. That is why legal advice costs nothing with us. Our revenue model is based on proportionality, honesty and transparency. We litigate under No Cure No Pay conditions in which we pay the legal costs in all cases.

Bij een succesvolle huurverlaging rekenen we 28% excl. btw (1/3de) aan commissie van het behaalde resultaat voor een duur van 12 maanden. Verhuis je binnen 12 maanden? Dan korten we periode in tot de einddatum van je contract. Woon je er langer? Dan is het resultaat na 12 maanden volledig voor jou.

Bij het terugvorderen van servicekosten, bemiddelingskosten, borgsommen etc. brengen we 28% excl. btw aan commissie in rekening. Heb je een afwijkende zaak die buiten onze reguliere dienstverlening valt? Dan kunnen we je een aanbod doen op basis van een honorarium van €100,- excl. btw per uur.

No Cure, No Pay means that we only invoice when we have delivered you a result. Are we unable to reduce the rent? Then you do not have to pay for our services. We ensure that the money is in your account as soon as possible. Does the landlord not pay? Then you will receive interest and we will go to court free of charge for you to enforce collection measures.

No, we only perform work for tenants who are on a rental contract for an indefinite period of time. For anyone with a rental contract for a certain period of time, we can only do a file investigation. The file is kept and as soon as the rental contract automatically turns into an indefinite period of time, we take action. With an indefinite period of time, it is virtually impossible to evict your home and the landlord must go to court for permission. Do you want to know which contract you have? Please contact us.

Huurprijzen

The government has created the points system to calculate the basic rents of housing in an objective way. For parts such as square meters, facilities in the kitchen or bathroom, points can be earned. Each point corresponds to a maximum basic rent and the higher the number of points, the higher the maximum basic rent. The landlord will have to justify the basic rent that is requested.

A too high basic rent is not desirable. For many households, the monthly rent is the biggest cost item. If the rent is too high, you have the legal right to reduce the basic rent. Take a good look at your contract. In the case of a fixed period, the landlord can decide to terminate the rental contract at the end of the term. Not every contract that has a certain duration is concluded for a fixed period of time. Is it not clear to you and do you want to know which rental contract you have? Please let us know.

The landlord must comply with the law. As a tenant, you are fully entitled to check the rent and, if necessary, correct it. If the landlord does not cooperate, the Rental Committee can make a binding decision as an independent body.

You can let the landlord know by e-mail or letter that you do not agree with the rent increase. Always state in your notice of objection why you do not agree with it. Common reasons are: an overrun of the maximum rent, or formal errors in the proposal. Need help? Please let us know.

Service costs

Yes, at the end of each year, the landlord must send a final statement before 1 July (within six months). Even if it means that you did not rent the full year. As a tenant, you have the right to view all underlying invoices.

Then you first have to object to the landlord. Does the landlord not want to agree to a change in the final bill? Then the Rental Committee can be asked to rule on the objection after three weeks. Need help? Please let us know.

If the landlord does not want to provide a final bill and three weeks have passed, you can go to the Rental Committee to have the advance settled at the actual costs. Please note that a final settlement is time-barred after a period of 30 months (2 years + 6 months) of the year in question.

General

We are Robin Hood. We were founded in 2019 out of sheer necessity. The disrupted rental market meant that we had to report to the front. Robin Hood works with you to counter unfair rental practices and strives for a better position for the tenant. We guide you through the jungle of legal rules, take control and keep you out of the wind as a tenant. We have a tactic for every case to give you the best result.

We are known for our expertise, social involvement and personal (informal) contact with tenants. We fight for every cause as if it were our own. The ties with our tenants are often friendly where we live on positive reviews and referrals.

Mission: To watch out day and night, for the rights of the tenant, for an untouchable tenant and for a fair and transparent rental market.

Vision: A healthy rental market where Robin Hood becomes redundant and can sleep peacefully at night.

We want to be accessible and accessible to every tenant. That is why legal advice costs nothing with us. Our revenue model is based on proportionality, honesty and transparency. We litigate under No Cure No Pay conditions in which we pay the legal costs in all cases.

With a successful rent reduction, we charge 28% excl. VAT (1/3rd) in commission of the result achieved for a period of 12 months. Are you moving within 12 months? Then we shorten the period until the end date of your contract. Do you live there longer? Then the result after 12 months is completely yours. When reclaiming service costs, brokerage fees, deposits, etc., we charge 28% excl. VAT in commission. Do you have a different case that falls outside our regular services? Then we can make you an offer based on a fee of €100 excl. VAT per hour.

No Cure, No Pay means that we only invoice when we have delivered you a result. Are we unable to reduce the rent? Then you do not have to pay for our services. We ensure that the money is in your account as soon as possible. Does the landlord not pay? Then you will receive interest and we will go to court free of charge for you to enforce collection measures.

No, we only perform work for tenants who are on a rental contract for an indefinite period of time. For anyone with a rental contract for a certain period of time, we can only do a file investigation. The file is kept and as soon as the rental contract automatically turns into an indefinite period of time, we take action. With an indefinite period of time, it is virtually impossible to evict your home and the landlord must go to court for permission. Do you want to know which contract you have? Please contact us.

Huurprijzen

The government has created the points system to calculate the basic rents of housing in an objective way. For parts such as square meters, facilities in the kitchen or bathroom, points can be earned. Each point corresponds to a maximum basic rent and the higher the number of points, the higher the maximum basic rent. The landlord will have to justify the basic rent that is requested.

A too high basic rent is not desirable. For many households, the monthly rent is the biggest cost item. If the rent is too high, you have the legal right to reduce the basic rent. Take a good look at your contract. In the case of a fixed period, the landlord can decide to terminate the rental contract at the end of the term. Not every contract that has a certain duration is concluded for a fixed period of time. Is it not clear to you and do you want to know which rental contract you have? Please let us know.

The landlord must comply with the law. As a tenant, you are fully entitled to check the rent and, if necessary, correct it. If the landlord does not cooperate, the Rental Committee can make a binding decision as an independent body.

You can let the landlord know by e-mail or letter that you do not agree with the rent increase. Always state in your notice of objection why you do not agree with it. Common reasons are: an overrun of the maximum rent, or formal errors in the proposal. Need help? Please let us know.

Service costs

Yes, at the end of each year, the landlord must send a final statement before 1 July (within six months). Even if it means that you did not rent the full year. As a tenant, you have the right to view all underlying invoices.

Then you first have to object to the landlord. Does the landlord not want to agree to a change in the final bill? Then the Rental Committee can be asked to rule on the objection after three weeks. Need help? Please let us know.

If the landlord does not want to provide a final bill and three weeks have passed, you can go to the Rental Committee to have the advance settled at the actual costs. Please note that a final settlement is time-barred after a period of 30 months (2 years + 6 months) of the year in question.

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